Touch Panel Templates

 

Touch Panel Templates


Audience
This product is intended for A/V  integrators who are highly skilled at configuring audio visual systems. These integrators are not trained in graphic or interaction design - which is why Extron provides templates as a base for their touch panel projects. 

Context
Extron manufactures A/V equipment, but does not install equipment for the end users. Touch panel templates provide our integrators or third party installers the opportunity to have a starting point for common projects such as setting up a touch panel for video conference use.   

 

 Extron's touch panel products either rest on a table, or an the wall and require user interaction to control various room settings. 

Extron's touch panel products either rest on a table, or an the wall and require user interaction to control various room settings. 

 Extron's Turbulence template which represents an all inclusive style workflow where all options are one or two presses away. 

Extron's Turbulence template which represents an all inclusive style workflow where all options are one or two presses away. 

 An example of a video conferencing workflow in an earlier template.

An example of a video conferencing workflow in an earlier template.

Goals

  • Provide a more contextual experience for the end-users (for whom the integrators create touch panel designs).
  • Mimic workflow patterns from other similar experiences to instill confidence in end-users.
  • Recommend an activity-based approach rather than an all inclusive design.
  • Provide an easy way to apply co-branding for the integrators. 
  • Provide an updated and modern appearance consistent with popular mobile devices.  

Observing integrators in the field creating and troubleshooting their touch panel devices.

Setting up usability tests where participants would attempt to perform tasks such as making a video conference call. 

Process

I ran a baseline test on the current templates to understand how end users approached this type of design. I studied competitor products, and similar technology to understand the user's expectations regarding these types of products. I also interviewed the integrators to see how we could improve the template experience for them. I ran several more usability studies to evaluate the effectiveness of new concepts, new workflows, and impressions regarding the updated appearance. 

Activities

  • Multiple usability tests
  • Wireframing and Prototyping
  • Stakeholder interviews, and observation
  • Benchmarking
 

The new concept takes an activity based workflow - which provides users with the controls when they need them rather than all at once. 

Videoconferencing is a complex task which requires a lot of features. This design provides a less intimidating approach than some of the previous templates. 

 Instead of always showing the input sources on the screen, users can view them when they press the "change source" button. 

Instead of always showing the input sources on the screen, users can view them when they press the "change source" button. 

Camera settings page, which gives users a preview of what each setting entails

Encouraging a literal mapping technique to help users orient themselves in a room rather than calling it "left display" etc.

Results

Our new template designs represent a radical departure from the previous templates in terms of appearance and workflow. The new concepts have surpassed the previous templates in terms of user rated satisfaction and performance in the preliminary usability tests. Additionally it has received a warm reception from our integrator audience, as they indicate that these types of designs will demand less help and support from the end users.  

The new designs will be tested internally and released later in 2018.