Resume 

Also available for download in .pdf format.

Professional Summary

Design leader with 10+ years of experience at the frontier of emerging technology — specializing in making rapidly evolving systems legible and usable for real people and organizations. Consistent track record of developing systematic frameworks for new interaction paradigms: from multimodal voice and touch interfaces for enterprise AV, to AI interaction design methodology for agentic and predictive enterprise workflows. Deep expertise in enterprise systems, user research, and translating complex technical capabilities into experiences that drive measurable business outcomes.

Experience

Sr. UX Designer [July 2022 - present]
Indeed

• Defined and drove UX strategy for sales enablement tools supporting 2,000+ sales team members across enterprise, agency, and mid-market segments, partnering with business strategists and product directors to align design vision with business objectives.

• Designed proactive AI experiences for enterprise sales workflows, surfacing prioritized, contextualized account intelligence directly within Salesforce to eliminate information overload across 1.5 billion monthly marketing touchpoints. The interaction model selected for presentation to Indeed's global revenue leadership.

• Co-developed and applied a principled AI interaction framework distinguishing when AI should proactively surface insights versus when conversational interaction is appropriate — applied across CRM intelligence, agentic outreach, and sales coaching products to design context-aware enterprise experiences for 2,000+ employees.

• Created strategic vision decks, service blueprints, and user frameworks across product lines that directly informed product roadmap decisions, including comprehensive personas for key sales roles that transformed how teams understood and designed for diverse user needs.

• Led a self-initiated AI portfolio evaluation across Indeed's GTM organization — synthesizing pilot studies, UX research, and usage data to analyze 22 AI tools supporting 2,000+ employees, delivering JTBD-to-tool mapping, cross-team gap analysis, and an integration framework enabling evidence-based technology investment decisions.

Manager, UX Design | Sr. UX Designer [May 2021 - July 2022]
Relias Learning

• Built and managed a team of 6 designers within an emerging UX department, promoted within 10 months for exceeding performance goals and demonstrating leadership capabilities.

• Established design operations framework including work intake processes, project documentation standards, and learning programs that enabled the team to deliver high-quality, transparent deliverables.

• Defined and implemented key performance indicators to measure and continuously improve the effectiveness of UX resources and demonstrate value to stakeholders.

• Elevated design culture and maturity by coaching designers on best practices and establishing UX as a strategic function within the organization.

Sr. UX Designer [July 2016 - May 2021]
Extron Electronics

• Pioneered user research practices by running Extron's first qualitative usability tests with external participants, establishing evidence-based design processes that informed product decisions based on severity and impact.

• Collaborated with cross-functional teams to establish design system standards and reusable component libraries for enterprise products, creating scalable design solutions that improved consistency and development efficiency.

• Designed multimodal interaction experiences combining voice and touch for enterprise AV control systems — establishing patterns for when each modality should lead, how the system communicates state across channels, and how non-technical users discover and trust voice capabilities in shared physical environments.

   

UX Developer [May 2014 - July 2016]
North Carolina State University

• Implemented responsive and branded WordPress themes across academic departments, balancing user needs with institutional requirements.

Education& Professional Development

SpeechTek 2019 | Voice & Conversational AI Conference
XD Immersive 2018 | Multimodal & Emerging Interaction Design

UX Certified  2017
Nielsen Norman Group

Certificate of User Experience Design 2017
Team W Inc, Susan Weinschenk

Leadership and Core Competencies

Strategic Leadership:
UX Strategy & Vision | Product Roadmap Influence | Executive Stakeholder Management | Design Operations

Research & Design:
User Research & Testing | Persona Development | Journey Mapping | Information Architecture | Design Systems | Figma | Cursor

Publications

Contributing Author: 97 Things Every UX Designer Should Know. (July 2021)
How to Build A Better Future (Book Review). 2019
UX in the AV Industry: Beyond Screens. 2017

Affiliations

UX Y’all - Co-Chair 2022, Volunteer 2018-2026
Triangle User Experience Professionals Association - President 2019-2021, Volunteer 2018-2024