Resume 

Also available for download in .pdf format.

Professional Summary

Design leader with 10+ years of experience at the frontier of emerging technology, specializing in AI interaction design for agentic and predictive enterprise systems. Track record of building frameworks for novel interaction paradigms, such as push vs. pull AI patterns, and carrying that thinking from strategy to reality. Deep expertise in enterprise systems, user research, and translating complex technical capability into experiences that drive measurable business outcomes.

Experience

Sr. UX Designer [July 2022 - present]
Indeed

• Designed proactive AI experiences for enterprise sales workflows, surfacing prioritized, contextualized account intelligence directly within Salesforce to eliminate information overload across 1.5 billion monthly marketing touchpoints. The interaction model selected for presentation to Indeed's global revenue leadership.

• Co-developed and applied a principled AI interaction framework distinguishing when AI should proactively surface insights versus when conversational interaction is appropriate — applied across CRM intelligence, agentic outreach, and sales coaching products to design context-aware enterprise experiences for 2,000+ employees.

• Designed an AI-assisted research pipeline — architected a governed system that keeps a corpus of 1,000+ hours of research transcripts current and auditable, enabling faster, evidence-backed product decisions instead of decisions made on stale or fragmented research.

• Led a self-initiated AI portfolio evaluation across Indeed's GTM organization — synthesizing pilot studies, UX research, and usage data to analyze 22 AI tools supporting 2,000+ employees, delivering JTBD-to-tool mapping, cross-team gap analysis, and an integration framework enabling evidence-based technology investment decisions.

Manager, UX Design | Sr. UX Designer [May 2021 - July 2022]
Relias Learning

• Promoted within 10 months for exceeding performance goals, moving from Sr. UX Designer into a leadership role within an emerging UX department.

• Designed a design operations framework — work intake processes, documentation standards, and KPIs to measure UX resource effectiveness — bringing consistency, transparency, and data-driven accountability to how the team delivered work.

• Established UX as a strategic function within the organization, raising design maturity through consistent process and evidence rather than case-by-case advocacy.

Sr. UX Designer [July 2016 - May 2021]
Extron Electronics

• Pioneered user research practices by running Extron's first qualitative usability tests with external participants, establishing evidence-based design processes that informed product decisions based on severity and impact.

• Collaborated with cross-functional teams to establish design system standards and reusable component libraries for enterprise products, creating scalable design solutions that improved consistency and development efficiency.

• Designed multimodal interaction experiences combining voice and touch for enterprise AV control systems — establishing patterns for when each modality should lead, how the system communicates state across channels, and how non-technical users discover and trust voice capabilities in shared physical environments.

   

UX Developer [May 2014 - July 2016]
North Carolina State University

• Implemented responsive, branded WordPress themes across academic departments through direct HTML/SCSS development.

Education& Professional Development

SpeechTek 2019 | Voice & Conversational AI Conference
XD Immersive 2018 | Multimodal & Emerging Interaction Design

UX Certified  2017
Nielsen Norman Group

Certificate of User Experience Design 2017
Team W Inc, Susan Weinschenk

Leadership and Core Competencies

AI Interaction Design:
AI-Native Interaction Patterns | Human-in-the-loop Workflow Design | Proactive vs. Conversational AI Frameworks | Rapid Prototyping (Cursor, Claude)

Research & Design:
User Research & Testing | Persona Development | Journey Mapping | Information Architecture | Design Systems | Figma

Publications

Contributing Author: 97 Things Every UX Designer Should Know. (July 2021)
How to Build A Better Future (Book Review). 2019
UX in the AV Industry: Beyond Screens. 2017

Speaking

Speaker, The Design Summit (July, 2026)
"Is This AI Feature Worth It? A Framework for Evaluating AI Investment by Job, Not by Tool"

Invited Speaker, The Design Summit (September, 2026)
"AI as the Consumer: Optimizing UX Deliverables for AI Consumption"

Affiliations

UX Y’all - Co-Chair 2022, Volunteer 2018-2026
Triangle User Experience Professionals Association - President 2019-2021, Volunteer 2018-2024